Can I return my order?

If there is a quality issue with your order, you may return it in new condition and in its original packaging for an exchange of the same item, or a refund.

Can I return a customized product?

Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

Please be sure to review your personalization information before submitting your order. If you have any questions about your personalization, please contact us at support@lifesongpetmemorials.com or 419-445-4200. We are happy to serve you.